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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

These terms and conditions shall govern your use of our website www.theclinicgroup.co and all material included. By using our website, scheduling an appointment or using any of our services, you accept these terms and conditions in full and acknowledge that you have read, understood, and agree to comply with our terms and conditions. Accordingly, if you disagree with these terms and conditions you must not use our website. If you breach these terms and conditions, or if we reasonably suspect that you have breached these terms and conditions in any way, we may temporarily suspend or permanently prohibit your access to our website and/or services. Upon registering on www.theclinicgroup.co or using any of its services you will be asked to expressly agree to these terms and conditions.

 

Appointments & Cancellations

All consultations (with or without treatment) require a deposit fee of £100. This is non-refundable and credited towards your consultation and/or treatment fee. The Clinic Group operates a 7-day cancellation policy. If you wish to cancel or rearrange a booked appointment, we kindly ask you to give us 7 working days’ notice. We reserve the right to retain the full booking deposit payment if there is non attendance or adequate notice is not given.

 

Should you cancel or reschedule your appointment outside of the 7-day cancellation policy the deposit fee will not be available to redeem against a consultation and/or treatment at a later date. Please provide as much notice as possible if you decide to cancel or rearrange your appointment to allow us to make as much use of the clinic diary. Additionally, The Clinic Group reserves the right to refuse treatment if a patient is thought to be unsuitable, unprofessional, defamatory, rude or abusive to any member of staff, or if the treatment is not in their best interests clinically or psychologically.

 

In rare situations, or unforeseen circumstances, The Clinic Group may need to to amend or cancel clinic dates at short notice. The Clinic Group reserves this right, however, we will aim to provide advanced notice where possible and be accommodating where we can. Please note, travel and accommodation expenses incurred are not the responsibility of The Clinic Group. To cancel or reschedule appointments with at least 7 days notice, please email www.theclinicgroup.co

 

Treatment Reviews And Follow-Up

To achieve the best outcome for you, The Clinic Group will endeavour to discuss all suitable treatment options, prices, treatment duration, risks and side effects of all treatments. To maximise results and minimise subjectivity, you are heavily encouraged to be involved during the consultation process. We will guide but not enforce treatments on the day and ensure that you are fully informed. No treatment will proceed without the completion of verbal, written and photographic consent. However, treatment results and duration of time may vary between individuals and there is no guarantee of a desired result or set time line of longevity. This is due to multiple factors, including face shape, skin type, pre-existing asymmetry, lifestyle factors and individual metabolism. Please note, a significant size reduction is also to be expected with injectable treatments within the first 2 weeks following treatment once swelling has settled.

 

A review appointment following treatment can be offered once the swelling has settled after 2 weeks (for Dermal Filler/Antiwrinkle treatments) if you would like The Clinic Group to check up on the treatment result. There will be no charge for a review appointment, however, please note, treatments are adjustable but non-refundable. Additional quantities/top-up of antiwrinkle injections are free of charge if the desired result isn’t achieved after 2 weeks only. Additional quantities of dermal filler injections are chargeable per syringe, please refer to our treatment pricelist for more information. Please contact us to arrange a follow-up appointment after a treatment if you wish at www.theclinicgroup.co. If you fail to attend your follow up, another appointment will not be offered or charged at the cost of the consultation fee of £100. 

  

Refunds

Every effort will be made to ensure you have the best possible outcome but as with all medical procedures there can be a spectrum of results. As individuals differ in their responses to and the outcome of, the treatment, no clinical or financial guarantees can be given. Treatment fees cannot be refunded in the case of a sub-optimal result including no result, or complications including allergic reactions, as all fees paid are related entirely to the services provided i.e. professional time, expertise, product costs and other costs incurred in providing the treatment, and those costs are incurred irrespectively of the results achieved.


Compliments & Complaints

All feedback is appreciated to ensure our service quality remains to a high standard. If you are pleased with your treatment, we would love to hear about this. If we have not quite met your expectations, please allow us the opportunity to review the results and discuss this with you. If you have any urgent issues or concerns, please contact us urgently at www.theclinicgroup.co titled “urgent”. For any issues relating to treatment dissatisfaction, bruising, swelling, lumpiness or suboptimal results, please email us at www.theclinicgroup.co with clear accompanying photographs for us to review. If any adjustment is needed, we will book you in as a review/follow-up appointment within 14 days of your request.

 

If you still feel the issue has not been resolved and wish to make a formal complaint please contact our clinic as soon as possible, in writing by emailing www.theclinicgroup.co with the subject heading “Formal Complaint”. We aim to acknowledge all written complaints within 5 working days.

 

Children (age of consent) and Pets

We do not treat children or young adults under the age of 18 (you must be at least 18 years of age to use our website and/or services). Please do not bring children to the clinic unless they are old enough to be left unsupervised. For safety reasons, children and pets will not be allowed to accompany you into the treatment rooms.